Your Health Care Rights

What Are Your Health Care Rights?

Access

You have the right to access dental care and treatment that meets your needs.

At 123 Dental, this means:

• You are treated fairly and without discrimination
• We aim to provide timely appointments wherever possible
• We make reasonable efforts to support patients with additional needs
• We provide clear information about costs, treatment options, and appointment availability

If we cannot meet your needs directly, we will help guide you toward appropriate care.

Safety

You have the right to receive safe and high-quality dental care.

We support this by:

• Maintaining strict infection control and hygiene standards
• Using up-to-date equipment and evidence-based treatments
• Ensuring our dentists and staff are appropriately trained and registered
• Reviewing our procedures regularly to improve patient safety

Your safety is always our priority.

Respect

You have the right to be treated with dignity, respect, and consideration.

At 123 Dental:

• We respect your personal values, beliefs, and cultural background
• We listen carefully to your concerns and preferences
• We provide care in a non-judgemental and supportive manner
• We ensure your comfort and privacy during all appointments

Every patient deserves to feel heard and respected.

Communication

You have the right to clear, open, and honest communication.

This includes:

• Explanations of your dental condition in plain language
• Clear discussions about treatment options, risks, and benefits
• Time to ask questions and receive understandable answers
• Access to interpreters or communication support where required

We encourage you to speak up if something is unclear at any time.

Participation

You have the right to be involved in decisions about your dental care.

At 123 Dental:

• We involve you in treatment planning
• We respect your choices and preferences
• You can accept or decline treatment
• You can change your mind or seek a second opinion

Dental care works best when decisions are made together.

Privacy

You have the right to privacy and confidentiality.

We protect your personal information by:

• Handling health records securely
• Only sharing information with your consent or where legally required
• Respecting your privacy during consultations and treatment
• Following Australian privacy laws and professional guidelines

Your information is treated with care and respect.

Comment and Feedback

You have the right to provide feedback or make a complaint about your care.

We welcome:

• Compliments
• Suggestions for improvement
• Concerns or complaints

If you have feedback, we encourage you to speak directly with our team. We take all feedback seriously and use it to improve our service.

If you feel your concerns are not resolved, you may also contact the appropriate health care complaints authority.